Refund policy

Refund & Replacement Policy

At Mysterious Grounds Coffee Company, we want you to be satisfied with your order. Because coffee is a consumable food product, we do not accept returns of coffee products. Please do not mail coffee back to us.

Incorrect or Damaged Orders

If you receive an incorrect product, the wrong grind, an incorrectly labeled product, or an item that arrives damaged, please contact us as soon as possible.

Please provide your order number, a description of the problem, and photos of the product and packaging when applicable.

We will review the issue and, when appropriate, arrange a replacement or other resolution at no additional cost to you.

Lost, Stolen, or Undelivered Packages

If tracking indicates a delivery problem or you believe your package has been lost, stolen, or not delivered, please contact us as soon as possible.

We will review the shipment and work with our fulfillment provider and/or shipping carrier to determine the appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided and the order must be replaced or reshipped, additional charges may apply.

Cancellations

If you need to cancel an order, contact us immediately after placing it.

Cancellation requests must be received within 12 hours of the order being placed. Because our coffee is fulfilled and prepared for shipment promptly, we cannot guarantee that an order can be canceled once fulfillment has begun.

Change of Mind or Taste Preference

Because coffee is a consumable food product, we cannot accept returns or guarantee refunds based solely on a change of mind or personal taste preference.

However, if you believe there is a quality problem with your coffee, please contact us. We want to know about it and will review the situation.

Equipment, Mugs, and Other Non-Coffee Products

Some equipment and accessories sold by Mysterious Grounds are fulfilled by third-party suppliers. Returns, replacements, defective-item claims, missing parts, and warranties for these products are subject to the applicable supplier’s terms.

If your item arrives damaged, defective, incorrect, or incomplete, contact Mysterious Grounds through the Contact page on our Shopify store. Include your order number, a description of the issue, and photos of the product, packaging, and any missing or damaged parts.

Please don’t send an item back until we confirm that the return is approved and provide the correct instructions. For change-of-mind returns, eligibility and any return shipping charges depend on the supplier’s policy for that product.

After an approved return, replacement, or refund is confirmed, we’ll explain the next steps and applicable timing. Refunds are issued to the original payment method after approval, subject to payment-provider processing times.